Refunds
Version: 2026-09-20-draft-3
Proposed rules for the provider to approve. Payments are currently disabled. A support contact, review deadlines and an operational refund process must be published here before sales begin.
1. What this covers
This policy concerns the UAH 150 information-access fee for one Faza Deals offer. A refund for the hardware itself must be addressed with its seller under your separate purchase agreement.
2. If the service is not delivered properly
The proposed policy refunds the affected access fee if access does not open after a successful payment and the fault remains unresolved, if the supplied source concerns a different offer, or if the same order was paid twice.
If the source was already unavailable when access was delivered, the proposal is to restore the proper access or refund the fee, at the customer’s choice. A different offer may be substituted only with your agreement.
3. Listing changes and cancellation
A hardware seller may change a price, remove a listing or sell the item after information is delivered. The service does not reserve hardware. These cases are assessed individually against what was promised and delivered.
Opening a link does not automatically remove every cancellation or refund right. Applicable consumer rights and the conditions for beginning a digital service must be addressed before sales launch.
4. How to request a refund
Refund channel: [supply an email address or another working channel before launch]. Include the order number, date, amount, offer name and a short description of the problem. Add an error screenshot if available.
Do not send a full card number, CVV or banking password. Support may request the minimum additional information needed to verify the payment.
5. Review and refund method
Request acknowledgement: [provider to set a deadline]. Request review: [provider to set a deadline]. Following verification, you will receive the decision and its reason, subject to mandatory legal deadlines.
An approved refund is processed through the payment provider to the original payment method where technically possible and permitted by payment rules. Initiation deadline: [to be approved before launch]; the time to receive funds also depends on the bank. The site does not currently claim to provide automatic refunds.
6. Your statutory rights
The proposed cases are not an exhaustive list of statutory refund grounds and do not limit mandatory consumer rights. You may bring a dispute to the competent consumer-protection authority or a court.
Provider: [full legal name, address and registration details]. The final policy must be published before the first payment.